- Phone : +966 53 079 3728
- Email : info@toroood.com
Effective Date: August 25, 2026
Last Updated: August 25, 2026
Welcome to Toroood.
Toroood ("Toroood", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access or use our website, mobile applications, logistics and transportation services, and related services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use our Services, we may collect the following categories of information:
We may collect:
When you request a quote, make a booking, arrange transportation, or track a shipment, we may collect:
If you register as a driver or delivery professional, we may collect information such as:
Where you enable location services, we may collect location information from your device to provide, improve, or facilitate services such as pickup, delivery, tracking, routing, and driver assignment.
You may disable location access through your device settings, although certain Services may not function correctly without it.
We may automatically collect certain information when you use our website or applications, including:
We may use personal information to:
Where applicable, we process personal information based on one or more of the following:
Where processing is based on consent, you may withdraw your consent where permitted by applicable law.
We may share personal information where necessary to provide and operate our Services.
This may include sharing information with:
We may provide delivery professionals with information necessary to complete a delivery or transportation request, such as pickup and delivery details, contact information, and relevant booking instructions.
We may use third-party providers for services such as:
These providers may access personal information only as necessary to perform services on our behalf and subject to appropriate contractual or legal safeguards.
We may disclose information where required or permitted by applicable law, regulation, court order, governmental request, or legal process.
We may also disclose information when reasonably necessary to protect the safety, rights, property, or security of Toroood, our users, delivery professionals, or others.
If Toroood is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Payments may be processed through third-party payment service providers.
Toroood may not directly store complete payment card information where payment processing is handled by a third-party payment provider. Payment providers may collect and process payment information according to their own privacy policies and applicable laws.
We may use cookies, pixels, local storage, server logs, and similar technologies to:
You may control or disable cookies through your browser settings. Certain features may not function properly if cookies are disabled.
We take reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary to:
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it in accordance with applicable law.
Subject to applicable laws and regulations, you may have rights concerning your personal information, including the right to:
To exercise your rights, please contact us using the details provided in the "Contact Us" section.
We may need to verify your identity before processing certain requests.
Our Services are not intended for children who are not legally permitted to use the Services.
We do not knowingly collect personal information from children in violation of applicable law. If we become aware that we have collected personal information from a child without the required consent, we will take reasonable steps to delete the information where required.
Our Services may contain links to third-party websites, applications, payment services, mapping services, or other platforms.
Toroood is not responsible for the privacy practices, security, or content of third-party services. We encourage you to review the privacy policies of those third parties before providing personal information.
Depending on the services and technology providers used by Toroood, personal information may be processed or stored in countries outside the Kingdom of Saudi Arabia.
Where personal information is transferred outside Saudi Arabia, Toroood will take appropriate measures and comply with applicable Saudi laws and regulations relating to personal data transfers.
Where permitted by applicable law, we may send you promotional communications about Toroood's services, offers, updates, or other information that may be relevant to you.
You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.
You may still receive essential service-related communications, such as booking confirmations, delivery updates, security alerts, and account notifications.
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or applicable laws and regulations.
When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy and, where required, provide additional notice.
We encourage you to review this page periodically.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Toroood / Torood Inc.
Location: Jeddah, Kingdom of Saudi Arabia
Phone: +966 53 079 3728
Email: info@toroood.com
For privacy-related requests, please include "Privacy Request" in the subject line where possible.
